Installation
  • Anyone who bought machines from HuiDuan can get installation service anytime once he receives the machines, Our factory has a strong installation team who works for customers from all over the world, They worked for many machines, Like CNC press brake machine, shearing machine , Fiber laser cutting machine , ironworker, and other metal working machines
  • Before installation service, customers should prepare the requisites in advance, like hydraulic oil, cables, metal sheets, rulers etc, it will largely shorten the installation time and let all the process go well
  • About the cost, customer will only assume the airfare and accommodation for every engineer, The salary will be negotiated before engineer will leave from China
  • The installation process will including the following jobs: Filling hydraulic oil in the machine tank, Connecting the cables, checking all tube connections and starting the machine and running the machine in right conditions
Training
Provide USER training service according to the products training program, including product installation configuration,Operation and application case demonstration, and provide relevant training materials. All training courses are taught by technical staff with good theoretical knowledge and rich practical experience.
Repair
24*7Hour service
During the warranty period, If the machine parts are broken except Human damage, We will send the relevant parts to customer for free, Otherwise, customer should pay for the relevant cost, If the machine problems can not be solved by clients, We will ask local dealer to assist and fix the problem, Our service center will provide 24*7Hours per week and online service
Experienced technicians
Our Experienced technicians are well equipped to facilitate the diagnostic process, Simple machine problems may be diagnosed over the phone, while complicated situations often require a technician on site to work over the equipment and inspect multiple components for the damage or malfunction, Once the damage has been assessed, a restoration plan is proposed